Introduction
DSP Electrical Contractors, Inc. (“DSP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.dspelectric.com (the “Website”), submit a contact or estimate request form, or otherwise interact with us online.
This Privacy Policy applies to all visitors, users, and others who access the Website (“Users,” “you,” or “your”). By using the Website, you consent to the data practices described in this policy.
DSP Electrical Contractors, Inc. is a California corporation headquartered at 28497 Hwy 74 Unit R310, Lake Elsinore, California 92532, CA Lic.# 928856 (C-10), DIR# 1000013287.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.
1. Information We Collect
1.1 Information You Provide Directly
When you fill out a contact form, estimate request form, or otherwise communicate with us through the Website, we may collect:
- Full name (first and last)
- Email address
- Phone number
- Company or organization name
- Project location (city, county, or address)
- Project details and service type requested
- Any other information you voluntarily include in your message
1.2 Information Collected Automatically
When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring URL (the website that directed you to our site)
- Date and time of your visit
- Click patterns and scroll behavior
- Approximate geographic location based on IP address
This information is collected through cookies, web beacons, pixels, and similar tracking technologies. See Section 5 for more details.
1.3 Information We Do Not Collect
We do not knowingly collect:
- Social Security numbers
- Financial account or payment card information
- Driver’s license or government-issued identification numbers
- Medical or health information
- Biometric data
- Information from children under the age of 16
2. How We Use Your Information
We use the information we collect for the following business purposes:
- Responding to inquiries: To respond to your contact form submissions, estimate requests, and questions about our services.
- Communication: To follow up with you regarding your project inquiry via phone, email, or other contact methods you provide.
- Website improvement: To analyze how users interact with our Website so we can improve its content, functionality, and user experience.
- Analytics: To measure Website traffic, identify popular content, and understand usage patterns.
- Security: To detect, prevent, and address technical issues, unauthorized access, or fraudulent activity.
- Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We do not use your personal information for automated decision-making or profiling.
3. How We Share Your Information
DSP does not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
We may share your information in the following limited circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Website, conducting our business, or providing services to you. These providers are contractually obligated to use your information only for the purposes we specify and to protect its confidentiality. Examples include:
- Website hosting providers
- Analytics providers (e.g., Google Analytics)
- Email service providers
- IT support and security providers
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request), including to meet national security or law enforcement requirements.
3.3 Protection of Rights
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms & Conditions, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
3.4 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our Website of any change in ownership or use of your personal information.
4. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), provides you with specific rights regarding your personal information.
4.1 Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone number, IP address | Yes |
| Commercial information | Project details, service inquiries | Yes |
| Internet or network activity | Browsing history, pages visited, search terms | Yes |
| Geolocation data | Approximate location via IP address | Yes |
| Professional or employment info | Company name (if provided) | Yes |
| Sensitive personal information | N/A | No |
4.2 Sources of Personal Information
- Directly from you (contact forms, estimate requests, emails, phone calls)
- Automatically from your device (cookies, analytics tools)
4.3 Business Purposes for Collection
- Responding to inquiries and providing estimates
- Communicating about services
- Website analytics and improvement
- Security and fraud prevention
- Legal compliance
4.4 Your Rights as a California Resident
You have the right to:
- Know what personal information we collect, use, disclose, and sell (if applicable), including the right to request the specific pieces of personal information we have collected about you.
- Delete your personal information that we have collected, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, complying with legal obligations).
- Correct inaccurate personal information that we maintain about you.
- Opt-out of the sale or sharing of your personal information. Note: DSP does not sell or share your personal information as defined under CCPA/CPRA.
- Limit the use of sensitive personal information. Note: We do not collect sensitive personal information as defined under CPRA.
- Non-discrimination for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your CCPA/CPRA rights.
4.5 How to Submit a Request
To exercise any of the above rights, contact us by:
- Email: estimating@dspelectric.com (subject line: “California Privacy Request”)
- Phone: (951) 707-4409
- Mail: DSP Electrical Contractors, Inc., Attn: Privacy, 28497 Hwy 74 Unit R310, Lake Elsinore, CA 92532
We will verify your identity before processing your request. Verification may require you to provide your name, email address, and details about your prior interaction with us.
We will respond to your request within 45 days. If we need additional time (up to 45 more days), we will notify you in writing with the reason for the extension.
4.6 Authorized Agents
You may designate an authorized agent to make a request on your behalf. The agent must provide written authorization signed by you, and we may still verify your identity directly. If an agent submits a request without proper authorization, we will deny the request and notify you.
4.7 Financial Incentives
We do not offer financial incentives or price differences in exchange for the collection, sale, or deletion of personal information.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website recognize your device and remember certain information about your visit.
5.2 Types of Cookies We Use
Strictly Necessary Cookies: These are essential for the Website to function properly. They enable basic features like page navigation and access to secure areas. The Website cannot function properly without these cookies.
Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated.
Functionality Cookies: These enable the Website to provide enhanced functionality and personalization, such as remembering your preferences.
5.3 Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze how users interact with our Website. The information generated by the cookie about your use of the Website (including your IP address) is transmitted to and stored by Google on servers in the United States.
Google may use this data to evaluate your use of the Website, compile reports on Website activity, and provide other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf.
You may opt out of Google Analytics by:
- Installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
- Adjusting your cookie settings in your browser
For more information on Google’s privacy practices, visit: https://policies.google.com/privacy
5.4 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically:
- View cookies stored on your device
- Allow, block, or delete cookies
- Set preferences for certain websites
Note that if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.
5.5 Do Not Track Signals
Our Website does not currently respond to “Do Not Track” (DNT) browser signals, as no uniform technology standard for recognizing and implementing DNT signals has been finalized. If a standard is adopted in the future, we will update this policy. This disclosure is made pursuant to California Business and Professions Code § 22575.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact form submissions: Retained for up to 24 months to facilitate follow-up communication and business development. After that period, submissions are securely deleted unless a business relationship has been established.
- Analytics data: Retained for up to 26 months in accordance with Google Analytics default settings.
- Server logs: Retained for up to 12 months for security and diagnostic purposes.
When personal information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect the personal information we collect from unauthorized access, use, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through the Website
- Secure hosting environment with restricted access
- Regular security updates and monitoring
- Access controls limiting employee access to personal information on a need-to-know basis
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Children’s Privacy
Our Website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 16, please contact us at the information provided in Section 12.
9. Third-Party Websites
Our Website may contain links to third-party websites, services, or resources that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit. A link to a third-party website does not constitute an endorsement by DSP.
10. California “Shine the Light” Law
Under California Civil Code § 1798.83, California residents who have an established business relationship with us may request information about whether we have disclosed personal information to any third parties for their direct marketing purposes during the preceding calendar year.
DSP does not disclose personal information to third parties for their direct marketing purposes. If our practices change, we will update this policy and comply with the applicable provisions of this law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page. If we make material changes, we may provide a more prominent notice (such as a banner on our Website).
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of those changes.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your California privacy rights, or have concerns about how your information is handled, please contact us:
DSP Electrical Contractors, Inc. Attn: Privacy 28497 Hwy 74 Unit R310 Lake Elsinore, California 92532
Phone: (951) 707-4409 Email: estimating@dspelectric.com Hours: Monday – Friday, 7:00 AM – 4:00 PM
For California privacy requests, please include “California Privacy Request” in the subject line of your email or letter.
13. Summary of Your Rights
| Right | Description | How to Exercise |
|---|---|---|
| Right to Know | Request what personal info we collect and why | Email or call us |
| Right to Delete | Request deletion of your personal info | Email or call us |
| Right to Correct | Request correction of inaccurate info | Email or call us |
| Right to Opt-Out | Opt out of sale/sharing (we do not sell) | Email or call us |
| Right to Limit | Limit use of sensitive info (we do not collect) | N/A |
| Right to Non-Discrimination | No penalty for exercising rights | Automatic |
| Do Not Track | We do not respond to DNT signals | Browser settings |
| Shine the Light | Request marketing disclosure info | Email or call us |
This Privacy Policy is effective as of June 6, 2026. DSP Electrical Contractors, Inc. — CA Lic.# 928856 (C-10) — DIR# 1000013287.